Hornet (Queer Networks) is the worlds leading queer tech company, providing a digital home for gay men to safely connect with each other — anytime, anywhere. Amplifying the radical, affirmative power of the queer community with cutting-edge technology, Queer Networks serves the LGBTQ+ community with products such as the gay chat app Hornet, with over 100 million users worldwide, the gay live-streaming app Hornet Live, and HornetX, a map-based web app for gay guys. Our diverse team spans the world, bringing together various perspectives and incredible talent.

Do you want to join Hornet? We are looking for a Junior Support Team Member to join our moderation team.

Your Tasks

• Moderate user-generated content and user profiles in line with company guidelines, including reviewing, editing, or rejecting non-compliant content.
• Investigate and resolve user reports, ensuring appropriate and timely action.
• Identify users at potential risk and escalate or respond according to safety protocols.
• Detect, prevent, and remove spam, scam activity, and other forms of platform abuse.
• Support our livestreaming product, Hornet Live, when required.
• Provide translation support when required.

Your Profile & Experience

• Strong written English and the ability to understand instructions clearly.
• Consistent judgment and attention to detail.
• Ability to manage your workload independently in a repetitive and focus-heavy role.
• Comfortable working with adult or sensitive content.
• Reliable team player who feels at ease in a fully remote environment.

Hours and Contract

• One-year contract with the possibility of extension.
• Full-time commitment of 40 hours per week, including weekends.
• This is an entry-level role with a fixed monthly compensation of USD 550 and requires full availability.

Requirements

• Desktop or laptop computer with a stable, fast internet connection.
• Ability to work remotely, including possible night shifts depending on your timezone.
• A private workspace is required due to the nature of the content.

Our Benefits

• You will be part of our mission to provide a safe space for the LGBTQ+ community.
• We offer a flexible work environment where you can work fully remote.

Do you want to become a part of Hornet? To apply, please submit your resume. A cover letter is not required, however, we appreciate candidates who take a moment to briefly explain why they're interested in working at Hornet. If you are currently a Hornet user, please include your account username in your application.

We are looking forward to hearing from you! Do not hesitate to reach out if you have any questions.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our team members and a better product for our users and community.